Complaints or problems
Is something not to your liking?
We are constantly working to improve our services. After you have contacted us, do you have any suggestions, points for improvement, or a complaint?
Here are some common problems. Is your problem not listed? Feel free to contact us.
Problems with your product?
View our product FAQ
Delivery delay?
View our delivery FAQ >
Order & pay
View our Ordering & Payment FAQ >
Form
What can we solve for you?
Do you have a complaint? Fill in the form and we will contact you within 48 hours. To help you as quickly as possible, we ask you to fill in the following information carefully.
Find your answer in our knowledge base:
Complaint Form
Steps
What happens after your complaint?
When you submit a complaint, we ensure that your issue is resolved as quickly and efficiently as possible. Below you will find an overview of the steps we take to carefully handle your complaint. Please contact us.
STEP 1
Filing a complaint
Submit your complaint using the form, including your order number, description of the problem, and any photos or documents.
STEP 2
Confirmation of receipt within 24 hours
You will receive a confirmation and reference number within 24 hours stating that your complaint has been registered.
STEP 3
Investigation and solution within 48 hours
Your complaint is being investigated. We will find a solution within 48 hours and contact you if necessary.
Endless possibilities
Your brand, your branding
BottleX helps entrepreneurs develop and launch their own cosmetics and lifestyle brand. We understand that not all businesses start big. That's why at BottleX, you can order in small quantities, because we believe in the power of every dream.